Refund Policy

This policy explains how refunds are handled for paid digital data products, custom CSV or Excel extracts, and scoped China customs trade data requests purchased through ChinaData.live.

Effective and last updated: August 25, 2026

Digital Data Products

ChinaData.live sells digital data files, API-ready data outputs, and scoped CSV or Excel extracts. Most orders involve a customer-defined data scope, such as HS codes, countries, years, trade flows, file format, fields, and delivery notes. Once source review, extraction, cleaning, formatting, or file generation has started, the order may be non-refundable except as described below.

When Refunds Are Available

You may request a refund or correction when:

• The delivered file materially does not match the confirmed paid scope.
• We cannot deliver the confirmed scope because the requested data is unavailable or cannot be obtained after review.
• A duplicate payment or obvious billing error occurred.
• You cancel before we have started source review, extraction, cleaning, or file preparation.

When practical, we may first offer to correct and re-deliver the file. If correction is not reasonable or the confirmed scope cannot be delivered, we will discuss an appropriate refund or credit.

When Refunds Are Usually Not Available

Refunds are usually not available for:

• Completed custom files that match the confirmed scope.
• Change-of-mind requests after data preparation has started.
• Requests for additional countries, years, HS codes, fields, formats, or source-note add-ons that were not included in the confirmed paid scope.
• Differences caused by official source revisions, reporting delays, unavailable partner breakdowns, classification changes, or source limitations that were disclosed or inherent in the selected data.
• Free website pages, public API endpoints, free samples, or evaluation materials.

Review Window

Please review paid deliveries within seven calendar days after delivery and contact us if there is a material mismatch with the confirmed scope. Include your order or transaction reference, the email used for purchase, and a short description of the issue.

Refund Method and Timing

Approved refunds are normally returned to the original payment method through the payment processor. Processing times depend on the payment provider, card network, bank, and country. We do not receive or store full payment-card numbers.

How to Contact Us

For refund, correction, or billing questions, email [email protected]. This policy should be read together with the Terms of Use, Privacy Policy, and Data Use & Licensing.